Return & Warranty Policy – Cellphone Accessories & Electronics
This policy outlines the terms and conditions for product warranty and returns applicable to both in-store purchases and online reseller orders. By purchasing from us, you agree to the following terms.
1. Limited Warranty Coverage (7 Days)
All cellphone accessories and electronic products are covered by a limited warranty of 7 days from the date of purchase (or delivery date for online orders).
What is Covered:
Manufacturing defects
Functional malfunctions under normal usage conditions
What is Not Covered:
Physical damage (drops, cracks, dents, scratches, etc.)
Water or liquid damage
Burnt, tampered, or mishandled products
Damage due to power surges or improper voltage
Normal wear and tear
2. Return & Replacement Eligibility (7 Days)
Products may be returned or submitted for warranty claim within 7 days of purchase/delivery, subject to the following conditions:
Eligibility Requirements:
Product must be in original condition
Must include original packaging, accessories, and invoice
Must show no signs of physical damage, misuse, or tampering
3. Restocking Fee & Charges
A mandatory 20% restocking fee applies to all approved returns (including reseller orders)
Shipping and delivery charges are non-refundable
Customers/resellers are responsible for return shipping costs, unless the item received is defective or incorrect
4. Online Reseller Return Terms
For all online reseller purchases, the following additional conditions apply:
Return requests must be submitted within 7 days from delivery date
Items must be unused, resale-ready, and in original packaging
Bulk or reseller returns are strictly subject to inspection and approval
Unauthorized returns will be refused or returned at sender’s expense
5. Non-Returnable & Non-Warranty Items
The following items are not eligible for return or warranty:
Products with physical or cosmetic damage
Items with water/liquid exposure
Used, incomplete, or altered products
Products returned without original packaging or accessories
Clearance, final sale, or specially discounted items (if applicable)
6. Return & Warranty Process
To initiate a return or warranty claim:
Contact customer support with:
Order number / Invoice
Product details
Description of issue
Wait for return authorization approval
Ship or bring the product to the designated location
⚠️ Important: Returns sent without prior authorization will not be accepted.
7. Inspection & Resolution
All returned items are subject to technical inspection
If approved, the product will be:
Repaired, or
Replaced, or
Exchanged, at our discretion
Refunds are not provided, unless required by applicable law
8. Important Notes
Warranty period starts from purchase date (in-store) or delivery date (online orders)
The company reserves the right to deny any claim that does not meet the above conditions
Policies may be updated without prior notice
